FAQ’s

  • Q. Please explain fields required in the Reserve Form.

    Name. Your name as appeared in your passport. If you are booking more than 1 room, please provide names for the other rooms in the Comments box.
    Telephone. Telephone number. We will only call if your Email contact is unreachable.
    Fax. This field is optional. We will only fax if your Email contact is unreachable.
    Country of Residence. This field is optional. We will use the information in conjunction with your telephone or fax contact.
    E-mail. We will use the Email provided for all correspondence. It’s very important that you verify and ensure the email contact is correct.
    Date of Arrival. The First day of your stay at the hotel. Date of Departure. The Last day of your stay at the hotel.
    Number of Units/Rooms. Number of hotel rooms . Please select the correct room type / apartment type to accommodate everyone. Number of Adults. Number of adults staying in the room / apartment.
    Number of Children. Number of children staying in the room / apartment.
    Age of Children. This is to determine if your children are eligible to stay for free according to the hotel Child Policy.
    Comments. Please fill in the box if you have any special request. Request will be forwarded to the hotel..
    Credit Card Details. We can only process reservation requests with credit card details. If you are faxing your credit card details, we will only start to process your reservation requests once we have received the details.
  • Q. What currency is the room rate quoted in?

    Generally, the rate is quoted in the hotel local currency. i.e INRS (India Rupees) and USD (U.S. Dollar).
  • Q. Is breakfast included in the room rate?

    If the hotel offers breakfast, it will be stated under the section Rates are inclusive of.
  • Q. Do children stay for free?

    Yes, Children below of 6 years sharing parents Bed
  • Q. Is Tax and Service Charge included in the rates?

    No, Taxes are extra’s as applicable.
  • Q. Why do I have to submit my credit card details?

    In order to secure your reservation, the hotel requires a credit card as guarantee. Your card will not be charged (subject to the individual hotel terms and conditions) and you will only pay upon arrival.
  • Q. How long will it Hotel Booking to respond to my reservation request?

    Please allow 24 hours to process your request during weekdays (Monday to Friday) and 48 hours on weekends (Saturday and Sunday). Generally, we will be able to confirm your booking much earlier, depending on the hotel respond time.
  • Q. How do I know that my reservation is confirmed?

    Upon confirmation, you will receive confirmation email voucher stating the hotel address, telephone contact and your accommodation details and reservation Number. Please print this voucher to facilitate hassle free check-in.
  • Q. Is Deposit required for reservation?

    Yes, we do require Advance Payment to hold the Booking; hotels do have this requirement, especially for Super Peak dates.
  • Q. What is the amendment policy for my booking?

    Amendment can be done 7 days before of arrival on subject to availability basis for Future Dates.
  • Q. Is there any penalty for late amendment?

    One Night retention will be charged in case of amendment with in 72 Hours of arrival in Hotel and rest payment can be adjusted in future Dates Booking.
  • Q. How do I amend my reservation?

    Send us an email or fax stating your original reservation details and your new reservation requirements. We will then process your amendment requests and will email once your amendment is confirmed if date is available.
  • Q. How do I cancel my reservation?

    Send us an email or fax to cancel your reservation. Please note that we are unable to cancel booking through the telephone. This is to avoid any misunderstanding relating to your booking.
  • Q. How close is the hotel from nearby attractions, parks, and shopping?

    Jantar Mantar: 1.5 Kms
    City Palace: 1.5 Kms
    Hawa Mahal : 1.5 Kms
    Albert Hall museum: 1 Kms
    City Centre : NearBy
    Rajmandir Cinema : NearBy
    Birla auditorium : 3 Kms
    Birla Temple : 4 Kms
    JalMahal : 6 Kms
    Amber Fort : 10 kms
    Jaigarh fort : 15 kms
    Nahargarh Fort : 17 Kms
    Govind Dev Temple : 1.5 Kms
    Johri Bazar , Nehru Bazar : 1 Km
  • Q Do you accommodate Late Check-out?

    Yes, we do accommodate late check out by 14:00 hrs on subject to availability Basis.
  • Q Is there transportation available to/from the airport, Railway Station& Bus-stand?

    Yes we do have transportation services from airport, bus stand and railway Station